New IT Venture Corporation | NITV Telecom Services | User Agreement | SIM for Voice and Data
The following Terms and Conditions establish the rights, responsibilities, and obligations of NITV Mobile, Hikari Internet, and Pocket Wi-Fi users who subscribe to SIM services for Voice and Data (hereinafter referred to as the “Services”) provided by New IT Venture Corporation (hereinafter referred to as “NITV”) through SoftBank Y!mobile (Service Provider).
I confirm that I am legally residing in Japan and agree to comply with the following Service Terms and Conditions defined by NITV.
...Subscription Terms and Conditions:
NITV SIM Voice and Data Services are provided for personal use only unless a business plan has been specifically subscribed.
The minimum contract period is 1 year. Cancellation before completion of the minimum contract period will be subject to a ¥10,000 cancellation fee.
For the Biz Plan, the minimum contract period is also 1 year. Cancellation before completion of the contract period will be subject to a ¥10,000 cancellation fee.
When applying for a Voice and Data SIM plan, customers must declare their device type. NITV SIM cards are configured for compatible iPhone and Android devices. A SIM issued for one device category may not work with another device category.
Monthly basic fees are charged in advance (prepaid), while variable charges such as voice call usage are billed afterward (postpaid).
A refundable security deposit may be required at the time of application as payment security.
MNP (Mobile Number Portability) transfer to another carrier is not available for BIZ and Ymobile YSIM service.
NITV reserves the right to apply the security deposit toward unpaid invoices or outstanding charges if payment obligations are not fulfilled.
SIM service applications must be submitted by the actual user. Customers are not permitted to apply for a SIM card on behalf of another person.
NITV reserves the right to suspend or refuse service for activities involving fraud, illegal use, misuse of the service, or any activity that violates applicable laws.
Any changes to these Terms and Conditions will be updated on the official NITV website for customer reference.
International calling charges may apply separately and can be up to ¥300 per minute depending on the destination. Additional data purchases and other optional charges will be billed separately.
Charges from iTunes, Google Play, or other online/mobile purchases made by the customer are the customer’s responsibility.
If a customer fails to pay invoices, return devices/SIM cards after cancellation, or violates service conditions, NITV may take necessary actions including service suspension, account restrictions, and recovery of outstanding charges through appropriate legal procedures.
Customers using Y!SIM will receive up to 10 minutes of free domestic calling where applicable. For Docomo SIM users, customers must separately subscribe to a 5-minute calling plan or an Unlimited Calling plan if they require additional call benefits.
For Biz SIM plans, domestic calls are unlimited.
Calls to NAVI numbers starting with 0570 and other special or premium numbers are not included and will be charged separately.
Payment Terms:
Customers must follow NITV’s approved payment method for monthly charges.
Bank auto-payment registration is mandatory where applicable.
Fixed monthly package fees are paid in advance, while voice usage charges are billed afterward.
Billing starts from the date the SIM card is issued after application approval.
Customers are responsible for setting up the SIM card in a compatible SIM-free device. The device must support Japan SoftBank/Y!mobile 4G/LTE networks.
Failure to pay device rental/installment fees may result in service suspension and legal action according to applicable laws.
Cancellation requests must be submitted before the 15th of the month.
Example: To cancel service from August 1, the request must be submitted by July 15.
Plan change requests must also be submitted before the 15th of each month. Approved changes will become effective from the 1st day of the following month.
Monthly bills must be paid by the 26th of each month. Late payment may result in temporary service suspension or cancellation procedures.
DEVICE RENTAL / POCKET WI-FI TERMS:
Device rental/installment services are available only to eligible customers and are provided through an approved monthly payment plan.
Customers are responsible for any loss, theft, or damage to the device or SIM card. Replacement charges are:
• Pocket Wi-Fi device: ¥10,000
• SIM card: ¥3,850
Customers using Mobile Set Installment plans must pay the remaining device cost if the device is lost, stolen, or damaged.
Upon cancellation, the SIM card/device must be returned within one week from the cancellation date and no later than the end of the month.
Failure to return the device within the required period will result in the full device cost being charged.
The minimum contract period is 1 year. Early cancellation will be subject to a ¥10,000 cancellation fee.
Required Documents:
Residence Card Copy or Japanese Driving License Copy
Passport Copy
Bank Passbook or ATM Card Copy
Customer selfie photo holding Residence Card for identity verification
IMPORTANT NOTICE IN NEPALI FOR SIM AND PHONE SET USERS
मोबाईल सिम तथा मोबाइल सेट प्रयोगकर्ताका लागि महत्वपूर्ण जानकारी
NITV Telecom को SIM मा उपलब्ध ५ मिनेट वा १० मिनेट लोकल कल सुविधा सम्बन्धित प्लान अनुसार लागू हुनेछ।
BIZ SIM प्रयोगकर्ताहरूका लागि जापानभित्रको Domestic Call सुविधा Unlimited हुनेछ।
अन्तर्राष्ट्रिय कल सुविधा उपलब्ध नहुन सक्छ वा प्रयोग गरेमा छुट्टै शुल्क लाग्नेछ।
Y SIM / BIZ SIM बाट अर्को क्यारियर कम्पनीमा MNP (नम्बर परिवर्तन नगरी अर्को कम्पनीमा जाने सुविधा) उपलब्ध छैन।
तोकिएको Contract Period पूरा भएपछि मात्र आवश्यक प्रक्रिया पूरा गरी iSIM (MNP) को लागि आवेदन दिन सकिनेछ।
लोकल कल समय बढाउन वा थप कल सुविधा (Calling Option) लिन चाहने ग्राहकहरूले NITV Telecom मा सम्पर्क गर्नुहोस्।
थप सुविधा प्रयोग गरेमा अतिरिक्त सेवा शुल्क लाग्नेछ।
इन्टरनेट डाटा बढाउन वा घटाउन चाहने ग्राहकहरूले प्रत्येक महिनाको १५ तारिकभित्र अनुरोध पेश गर्नुपर्नेछ।
स्वीकृत परिवर्तन अर्को महिनाको १ तारिकदेखि लागू हुनेछ।
ग्राहकले सम्झौता अनुसार न्यूनतम Contract Period पूरा गर्नुपर्नेछ।
न्यूनतम अवधि (१ वर्ष) पूरा हुनुअघि सेवा रद्द गरेमा लागू नियम अनुसार क्यान्सिलेसन शुल्क लाग्न सक्छ।
सिम सेवाको मासिक बिल प्रत्येक महिनाको २६ तारिकभित्र भुक्तानी गर्नुपर्नेछ।
समयमै भुक्तानी नभएमा सेवा अस्थायी रूपमा बन्द हुन सक्छ वा बाँकी रकम असुली सम्बन्धी प्रक्रिया अगाडि बढाउन सकिन्छ।
बैंक अटो पेमेंट प्रयोग गर्ने ग्राहकहरूले आफ्नो बैंक खातामा पर्याप्त रकम उपलब्ध गराउनुपर्नेछ।
पर्याप्त रकम नभएमा बैंकबाट करिब ¥300 सम्मको बैंक शुल्क लाग्न सक्छ।
किस्ताबन्दी (Installment) मा मोबाइल सेट लिने ग्राहकहरूले तोकिएको मितिभित्र किस्ता भुक्तानी गर्नुपर्नेछ।
समयमै भुक्तानी नगरेमा सेवा रोक्का गर्न सकिनेछ र जापानको प्रचलित कानुन अनुसार आवश्यक कानुनी प्रक्रिया अगाडि बढाउन सकिन्छ।